Problem with a very old order, do not know what to do?

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kittiegothgirl
Posts: 139
Joined: Thu Aug 21, 2008 1:28 pm
Location: Belgium

Problem with a very old order, do not know what to do?

Post by kittiegothgirl » Mon Jan 21, 2013 7:50 pm

Hi People !
I was very into ordering large amounts of hair supplies when I first started dreading and when buyhair decided to put their (then new) colours up for pre order I jumped on it right away.
However some mistakes were made ( the new expensive colours being replaced by cheaper colours because not everything came in stock etc) and it turned into bit of a mess.
So I was kind of pissed and decided not to bother anymore , wich now seems to have been a mistake.
Amongst the kanekalon i also pre order some 20 Inch Synthetic Straight Weft in different colours.
These were also not in the last order delivered to me ,but because I was already going trough all the hassle with the kanekalon I forgot about it.
Now ,today i went back looking at my account because I wanted to check something ,and i looked at my orders and went.. wait I never got these... how much money is this worth...?
Turns out, ALLOT !
I am very ,100% sure that I am not mistaken and I really did not get these but this order dates from 2007 !!!

I really dont know what to do know.

Do i just let it go ?
Do i message them about it??

this was the weft that did not arrive :

1 x PreOrder - 20Inch Synthetic Straight Weft - Neon Mix £14.99 GBP
1 x PreOrder - 20Inch Synthetic Straight Weft - Black - RedViolet £14.99 GBp
1 x PreOrder - 20Inch Synthetic Straight Weft - Black - Red £14.99 GBP
1 x PreOrder - 20Inch Synthetic Straight Weft - White £14.99 GBP
1 x PreOrder - 20Inch Synthetic Straight Weft - Aqua £14.99 GBP
2 x PreOrder - 20Inch Synthetic Straight Weft - Neon Pink £29.98 GBP
1 x PreOrder - 20Inch Synthetic Straight Weft - Red Violet £14.99 GBP
2 x PreOrder - 20Inch Synthetic Straight Weft - Scarlet Red £29.98 GBP
1 x PreOrder - 20Inch Synthetic Straight Weft - Lightest Blonde £14.99 GBP
1 x PreOrder - 20Inch Synthetic Straight Weft - Platinum Blonde £14.99 GBP
2 x PreOrder - 20Inch Synthetic Straight Weft - Black £29.98 GBP

I know this is my own fault for being pissed and just not looking at it anymore but damn it is allot of money :/


I am looking for some honest advice here ! Thank you !

User avatar
LittlePinkFaery
Posts: 2488
Joined: Tue Aug 19, 2008 3:57 am
Location: Derby,UK

Re: Problem with a very old order, do not know what to do?

Post by LittlePinkFaery » Mon Jan 21, 2013 8:51 pm

I doubt there is anything you can do given the time frame. Message them and ask but the time gone but is reasonable enough for them to decline to investigate, even if it was possible to do so.

kittiegothgirl
Posts: 139
Joined: Thu Aug 21, 2008 1:28 pm
Location: Belgium

Re: Problem with a very old order, do not know what to do?

Post by kittiegothgirl » Mon Jan 21, 2013 9:22 pm

I figured :)
I feel really stupid for not checking EVERYTHING extra after the kanekalon pre-order isseus.
sigh

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Miss Liberty
Posts: 1653
Joined: Thu Aug 21, 2008 1:19 pm
Location: Orlando, FL
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Re: Problem with a very old order, do not know what to do?

Post by Miss Liberty » Tue Jan 22, 2013 6:51 pm

I'd say an email couldn't hurt. Just be respectful and professional, and give it a shot. But I don't think you could count on it 100 percent.

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