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Confusing situation. Need your opinions asap

Posted: Wed Aug 17, 2016 5:21 am
by mona_me
Hi everybody! I have an etsy store with my dreadlocks. I made a custom order for a girl and shipped the dreads, she is complaining about the color and texture, says that they look no alike and are terrible quality, suspiciously lightweight (!!!) and she is upset. I don't do refunds (my shop policy says so), but I am really confused so I asked her to make pictures. So here are they. 1 - photo on website, 2 and 3 - her pics, 4 - previous client with dreads made from the same material with the same structure who left positive feedback. I don't see any problem and for me the only difference is about light in the photo and how are they lying, so sure they do look a little messy on her pics and ends are looks which could make her confused, but if she puts them exactly as I did on my photo, I am sure she will get the same result. Am I wrong? Please share your thoughts, cause I don;t want my customer be unsatisfied.
I made the same dreads for two last customers and got positive feedback and I'm wearing my dreads myself and they are fine. All my friends I showed photos to don;t see any problem. Hope to hear your honest opinions. Thank you.
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